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Lead Gen AI Engineer

Ccs
Full-time
On-site
Plano, Texas, United States
$85 - $110 USD hourly
Artificial Intelligence
Benefits:
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Vision insurance

 
Qualifications:
 
  • 8+ years of software engineering and development experience
  • Proven experience in building and deploying GenAI applications in production.
  • Strong programming skills in Python and familiarity with GenAI libraries (Transformers, LangChain, Hugging Face, etc.).
  • Deep understanding of LLMs, embeddings, vector databases (e.g., FAISS, Pinecone, Weaviate).
  • Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
  • Familiarity with CI/CD for ML workflows and versioning tools like MLflow or DVC.
  • Hands-on experience designing and building cloud-native solutions (preferably on AWS)
  • Exposure to GenAI tools and frameworks (e.g., LLMs, vector databases, prompt orchestration, LangChain, Bedrock)
  • Familiarity with AWS AI/ML services (e.g., SageMaker, Bedrock, Comprehend, Lex)
  • AWS AI certification
 
 
Responsibilities
  • Design scalable and robust GenAI architectures using LLMs, multimodal models, and retrieval-augmented generation (RAG).
  • Fine-tune foundation models using domain-specific data.
  • Implement prompt engineering, instruction tuning, and reinforcement learning from human feedback (RLHF).
  • Integrate GenAI capabilities into enterprise platforms using APIs, SDKs, and orchestration tools.
  • Implement responsible AI practices including bias detection, hallucination mitigation, and explainability.
  • Monitor and optimize model performance, latency, and cost.
  • Use techniques like quantization, distillation, and caching to improve efficiency.
Compensation: $85.00 - $110.00 per hour



About Us

The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS  to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey.

  • We are a “people” company.
  • We are a flat organization.
  • We believe the best idea win.
  • We believe in radical truth.
  • We attract strong-minded people with fierce intellect.
Mission Statement:
CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.