Bilingual Senior AI Engineer (English / Spanish)

We’re Hiring: Bilingual Senior AI Engineer (English / Spanish)

Location: Charlotte, NC (4 Days Onsite | 1 Day Remote)
Candidates: Local / Nearby candidates preferred
Employment Type: W2

Hourly Payrate: $50 - $60

We are seeking a Bilingual Senior AI Engineer to design and build next-generation AI-driven IVR and conversational systems. This role is ideal for engineers passionate about LLMs, NLP, and intelligent automation in customer interaction platforms.

Required Skills & Experience:
5+ years of experience in AI / ML
Strong Python programming skills
Proven expertise in NLP techniques such as:
• Text Classification
• Clustering
Hands-on experience with LLMs, including:
• Prompt Engineering
• Evaluation Frameworks
• Retrieval-Augmented Generation (RAG)

Nice to Have:
Experience with Agentic AI / Multi-Agent orchestration
Experience with LLMOps / MLOps in production environments
Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS)

Key Responsibilities:
Architect and develop AI-driven IVR and conversational systems using Python
Build English–Spanish translation systems
Perform large-scale data analysis using SQL on IVR and interaction datasets
Design and deploy LLM workflows (Prompt Engineering, RAG, Evaluation) for voice and chat use cases
Develop Agentic AI workflows for multi-step customer interactions
Establish LLMOps best practices including monitoring, evaluation, and lifecycle management
Collaborate with IVR platform, speech engineering, and product teams
Mentor offshore and junior AI engineers

Equal Employment Opportunity

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